Lilja Björk Einarsdóttir, CEO of Landsbankinn: “Customer satisfaction and their trust is of great importance to us. We are both grateful and proud that Landsbankinn has once again been ranked highest of the banks in the Icelandic Performance Satisfaction Index. This past year, we have needed to make various adjustments to our services because of Covid-19 and customers have responded to these changes with composure and equanimity. By offering helpful digital solutions and diverting the time and energy of more employees to advise and answer queries both over the phone and Internet, we were able to minimise the disruption to our services and process a record number of housing loan applications quickly and successfully. The Bank’s new strategy sharpens the focus on customer satisfaction even more. We aim to simplify life for our customers by offering first-rate digital solutions and personal and professional advice, both through electronic channels, over the phone and face to face.”
The Icelandic Performance Satisfaction Index is a company owned by Stjórnvísi and Zenter Research carries out the survey.