Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies

Lands­bankinn tops list of banks in the Iceland­ic Per­form­ance Sat­is­fac­tion In­dex 2020

Landsbankinn was ranked highest by banking customers in the Icelandic Performance Satisfaction Index 2020, for the second year running. The results of the survey were published today.
Ánægjuvogin 2020
29 January 2021

Lilja Björk Einarsdóttir, CEO of Landsbankinn: “Customer satisfaction and their trust is of great importance to us. We are both grateful and proud that Landsbankinn has once again been ranked highest of the banks in the Icelandic Performance Satisfaction Index. This past year, we have needed to make various adjustments to our services because of Covid-19 and customers have responded to these changes with composure and equanimity. By offering helpful digital solutions and diverting the time and energy of more employees to advise and answer queries both over the phone and Internet, we were able to minimise the disruption to our services and process a record number of housing loan applications quickly and successfully. The Bank’s new strategy sharpens the focus on customer satisfaction even more. We aim to simplify life for our customers by offering first-rate digital solutions and personal and professional advice, both through electronic channels, over the phone and face to face.”

The Icelandic Performance Satisfaction Index is a company owned by Stjórnvísi and Zenter Research carries out the survey.

You may also be interested in
Austurbakki
28 April 2025
S&P upgrades Landsbankinn’s credit rating to A-
S&P Global Ratings has today announced an upgrade of Landsbankinn’s long-term credit rating from BBB+ to A-. This is the highest the Bank’s credit rating has been since 2014, when S&P started issuing ratings for the Bank.
16 April 2025
Service over Easter - the app and Ellí are open
Landsbankinn’s branches and service centres will as usual be closed over Easter and open again on Tuesday, 22 April.
9 April 2025
Economic forecast to 2027: Fair outlook yet anything may happen
Landsbankinn Economic Research today published its economic forecast to 2027. Economic Research forecasts 1.4% economic growth this year and 2.1% next year. Rarely has uncertainty been greater and the forecast can be said to hold until further notice. 
8 April 2025
Full house at Landsbankinn on DesignMarch
The atmosphere was exciting and the house packed at Landsbankinn’s DesignMarch event on Friday, 4 April. The event began with a discussion about funding and design, and in the evening, young fashion designers took over the stage.
Fjölskylda úti í náttúru
8 April 2025
Initial authorisation to use supplementary pension savings towards first housing purchase expiring soon
First-time home buyers can use their supplementary pension savings to make tax-free payments towards their mortgage for a 10-year period. Just over 10 years have now passed since the solution was first enacted and, as a result, the authorisation will soon expire for many - if it hasn’t already.
Landsbankinn
27 March 2025
Seyðisfjörður service point moves to Egilsstaðir
The services provided at Landsbankinn’s outlet in Seyðisfjörður will transfer to the Egilsstaðir branch on Friday, 4 April.
HönnunarMars 2025
26 March 2025
Diverse and exciting DesignMarch 2025 at Landsbankinn
Landsbankinn is one of the main sponsors of DesignMarch and an active participant in the festival. We will be hosting exciting events at the Bank’s headquarters in Reykjastræti and videos featuring seven designers will appear on our Youtube channel.
Landsbankinn
24 March 2025
First to digitise communication about inheritance estates to district commissioners
Landsbankinn has digitised the communication of information about the estates of deceased persons on the date of death directly to the estate register of district commissioners. This includes the balance on accounts and housing mortgages.
Landsbankinn og TM
21 March 2025
TM and Landsbankinn branches merge
The branches of TM and Landsbankinn in Akureyri, Reykjanesbær and Vestmannaeyjar will merge on Monday, 24 March 2025, allowing customers to get both banking and insurance service in one place.
Landsbankinn
20 March 2025
Landsbankinn changes interest rates
Landsbankinn changes deposit and lending rates and the new interest rate tariff enters into effect on 27 March 2025. The main changes are as follows: