Customer due diligence

Customer due diligence

The bank is required to complete customer due diligence on its customers and that allows the Bank to monitor money laundering and terrorist financing. Customers are required by law to provide the Bank with information about the business they conduct through it.

How to respond

Customer due diligence must be undertaken regularly and customers are notified when they are required to update their information. Responding to the questionnaire is a matter of moments. Customers are required to submit a response; otherwise, access to accounts will be suspended pending completion of the questionnaire.

Please note that new customers or applicants for new services with the Bank are required to save valid personal identification to Landsbankinn’s systems. This can be done using electronic ID on Landsbankinn’s website. Personal information, such as about legal domicile and communication channels, can easily be updated in online banking, under Settings.

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