Inflation is subsiding slower than hoped for and, despite high policy rates, the Central Bank’s 2.5% inflation target remains a pie in the sky.

What is customer due diligence really? Why do the banks keep asking all these questions and what are they doing with my responses? And do I really need to respond?

Earlier this year, we launched a new chatbot on landsbankinn.is. Ellí has been performing really well and resolves the majority of queries posted by customers.