We understand that circumstances vary. Please contact us if you’re experiencing difficulties.

You can download the Auðkenni app, called simply Auðkenni, in the App Store or Google Play. Once you've downloaded the app, you need to register and create a user account. After that, you  can activate electronic ID in app. To activate electronic ID through self-service channels, you need to:

• Be 18 years old
• Have a smart device that is NFC enabled
• Have a valid Icelandic passport

If you don’t meet these requirements or would prefer to get our assistance, you’re welcome to visit us. Please make an appointment at a local branch and remember to bring valid ID. You can also get help at other Auðkenni registration centres.

Rules on strong authentication, which are part of a European directive on payment services, require discontinuation of login or confirm payment with a username, password and text message.

Alongside discontinuation of authentication based on a username, password and text message, we are introducing more authentication methods, all of which are much securer and easier to use.

Authentication methods that qualify as strong customer authentication are electronic ID, the Auðkenni app and biometrics

According to law, login with a username and password requires text message confirmation, and experience has shown that this is not a secure communication channel.

Attempts at financial fraud are quite often based on emails and text messages that contain links to fake websites, such as login pages to online banking platforms. Entering a username and password on a fake site means that the criminals gain possession of that information.

Banks are not obligated by law to phase out login channels that use text messages yet we are choosing to do so to reduce the risk of criminal activity.

Authentication methods that qualify as strong customer authentication are electronic ID, the Auðkenni app and biometrics.

New rules that provide for so-called strong customer authentication (SCA) recently entered into force. They introduce strict requirements for confirmation of payment in online banking and apps. Bank account security numbers are not deemed compatible with modern security standards. 

Instead of using a security number to confirm payments in online banking and the app, you will be asked to use SCA methods that include biometrics, electronic ID and the Auðkenni app. If you are transferring funds to your own cards or bank accounts, SCA is not required, except during the login process to online banking and the app.  

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You can activate electronic ID in the Auðkenni app from anywhere in the world. To activate electronic ID through self-service channels, you need to:

• Be 18 years old
• Have a smart device that is NFC enabled
• Have a valid Icelandic passport

If you don’t meet these requirements or would prefer to get our assistance, you’re welcome to visit us. Please make an appointment at a local branch and remember to bring valid ID. You can also get help at other Auðkenni registration centres.

The Auðkenni app can be used anywhere in the world regardless of phone companies, with both Icelandic and other phone numbers. You can activate electronic ID using self-service methods in the Auðkenni app. For that to work, you need to:

• Be 18 years old
• Have a smart device that is NFC enabled
• Have a valid Icelandic passport

If you don’t meet these requirements or would prefer to get our assistance, you’re welcome to visit us. Please make an appointment at a local branch and remember to bring valid ID. You can also get help at other Auðkenni registration centres.

Yes, you can set up electronic ID using self-service methods in the Auðkenni app. For that to work, you need to:

• Be 18 years old
• Have a smart device that is NFC enabled
• Have a valid Icelandic passport

If you don’t meet these requirements or would prefer to get our assistance, you’re welcome to visit us. Please make an appointment at a local branch and remember to bring valid ID. You can also get help at other Auðkenni registration centres.

The Auðkenni app stores electronic ID and to register your ID in the app, we need to find out how electronic ID on your phone (your SIM card) was last activated or renewed.

If the electronic ID on your mobile was last renewed using self-service solutions you need to visit us, or another Auðkenni registration centre, to register electronic ID to the app. Please remember to bring your phone and valid identification (driver's licence,* passport or Icelandic identity card) to register and create a user account for the Auðkenni app. We’ll help you set up electronic ID in the Auðkenni app. You can make an appointment to come see us.

If the electronic ID on your phone was last activated or renewed at a registration centre, you yourself can register and create a user account for the Auðkenni app in your phone. That way you’ll get electronic ID on your Auðkenni app. Further information about the app is available on Auðkenni’s website. You can also contact us if you experience any difficulties.

*A digital driver's licence does not count as valid identification for the purpose of renewing electronic ID.

The change is part of efforts to increase security and reduce the risk of fraud and misuse of Landsbankinn online banking. Only the phone number registered as a main number can now be used for strong authentication, when necessary. This change applies to all of the Bank’s self-service solutions and we make no exceptions.

Log on to online banking or open Landsbankinn’s app and go to settings. You can change your settings whenever you want.

Landsbankinn’s employees cannot change the phone number on your behalf. Only you can do that through your online banking/app accounts.

You can grant view access to your bank accounts in the app or allow others to transfer funds on your behalf.

More about access authorisations