We understand that circumstances vary. Please contact us if you’re experiencing difficulties.
Authentication and login
You can choose between different methods to login and confirm the payments in online banking and the app.
You can authenticate using biometrics with smart devices, electronic ID on your phone or with the Auðkenni app from Auðkenni - whichever suits you best each time.
Biometrics (face ID or fingerprint)
Landsbankinn’s app supports login and authentication with biometrics, i.e. face ID or fingerprints, depending on your smart device.
When you register biometrics as a login method for the first time, you need to authenticate using one of the other methods. Once that is done, you’ll be able to log in using the registered biometrics.
Electronic ID on phones
Electronic ID is personal identification used in electronic transactions. It is a simple and convenient method to authenticate and sign.
Electronic ID is stored on your phone’s SIM card and works with almost all phones.
The Auðkenni app
The Auðkenni app from Auðkenni can hold electronic ID. This is particularly useful for customers with non-Icelandic phone numbers or who may not have phone connectivity but can still access the Internet.
Strong customer authentication
Strong customer authentication (SCA) requires you to use two out of three methods to verify your identity when you log in to online banking or confirm payment online.