You can always find your PIN in the app or online banking.

In Landsbankinn’s app, tap the PIN of the relevant credit card. In online banking, open My Page, click the menu button of the relevant credit card and select Retrieve PIN.

The PIN is used to confirm payments made with the Bank’s payment cards, so it must be safeguarded. The PIN is not required for transactions under ISK 7,500.

Use a password, fingerprint or face ID to open the phone or watch. This replaces your PIN when you pay with your phone or watch.

If the card is stolen or lost, it is important to freeze it immediately in the app or contact our Customer Service Centre by calling +354 410 4000. You can also contact Rapyd by phone at +354 525 2000.

If the cardholder or company notices an unusual card transaction or has already used the card to pay for a product or service that has not been delivered, it is important to contact the merchant or report it as soon as possible.

If the merchant is unable to correct the transaction, the cardholder may make a chargeback claim by logging into the chargeback website with their electronic ID and selecting the card in question.

The withdrawal period is from the 27th of each month until the 26th of the following month. The due date is the 2nd of each month unless that day falls on a holiday, in which case the due date is the next working day.

For procurement cards, the withdrawal period is from the 1st to the 31st of each month. The due date is the 15th of the following month unless that day falls on a holiday, in which case the due date is the next working day.