Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies

Be­ware of fraud – do not ap­prove pay­ments and log-ins without due con­sid­er­a­tion

29 July 2022 - Landsbankinn

We would like to issue a warning about fraudulent behaviour that has taken place under name of Landsbankinn, and remind you that a transfer of funds should never be approved unless you really intend to transfer funds.

This week, an internet scam was detected whereby people were being lured onto a false log-in site for Landsbankinn’s home bank service. In some cases, customers entered their username and password, and consequently that information was now in the hands of internet hackers. After that, they received a request from the fraudsters where they were asked to identify themselves, including by giving their PIN code.

However, this information is not sufficient for the fraudulent parties to log into the home bank/app, as login must be confirmed by giving approval, for instance by entering and identification number that is provided by SMS.

For this reason, we would like to reiterate the following:

  • Never approve a login, transfer or any other actions in the home bank/app, unless you are actually performing these actions. 
  • Do not approve a login by electronic certificate unless you are actually using them to log in.
  • It is not certain that funds that are lost in this manner can be recovered, in which case you may have to bear the loss.
  • We never send you a link that brings you onto the login page of the home bank or the app. Always enter our website in the conventional manner – www.landsbankinn.is – in order to log in to the home bank.
  • We recommend that you familiarize yourself with cybersecurity issues and ways in which to resist cyberfraud at landsbankinn.is/netoryggi.

What should I do if I’m the victim of fraud?

  • Customers who have provided information on a fraudulent page must immediately change their password and PIN code.
  • Contact us as soon as you can by telephone number 410 4000, e-mail address landsbankinn@landsbankinn.is, or live chat.
  • If your card or card number is stolen, you can block it immediately in the Landsbankinn app.
  • Outside banking hours, you can call the emergency number of the relevant credit card company. The emergency number of Valitor, which issues Visa cards, is 525 2000.

You can report the fraud to the police by sending an e-mail to cybercrime@lrh.is.

You may also be interested in
7 Oct. 2025
Financial Forum: How do I leverage data to enhance success?
Companies have access to a large cache of data - about their customers, consumption patterns, procurement, inventory and more. How have Icelandic companies been using their data to arrive at better decisions and improve operations?
3 Oct. 2025
Reduced service due to maintenance Sunday night/Monday morning
Due to maintenance work certain of Landsbankinn’s services will be unavailable Sunday night through to Monday morning, from 1:00 to 6:00 on 6 October.
Fjölskylda
3 Oct. 2025
Invitation to apply for community grants
Applications for Landsbankinn’s community grants are now open.
Play
29 Sept. 2025
Notification concerning Fly PLAY hf.
Customers who booked flights with Fly PLAY hf. with payment cards are entitled to reimbursement for cancelled flights.
Landsbankinn
25 Sept. 2025
Self-service solutions closed for 30 minutes Friday morning
Due to a systems update, online banking and the app will be closed between 6:45-7:15 on Friday, 26 September. Other self-service solutions will also be closed during this update.
Guðrún Nielsen
23 Sept. 2025
Guðrún Nielsen to Landsbankinn Corporate Finance
Guðrún Nielsen has been hired to join Landsbankinn Corporate Finance as a Project Manager. She has already taken up the position.
Tölva á borði
19 Sept. 2025
We cancel or lower fees for Landsbréf funds
We have cancelled or lowered fees that apply to transactions in Landsbréf funds, making it even more favourable than before to invest in funds.   
Austurbakki
17 Sept. 2025
Latter dividend payment of 2025 made today
In accordance with the decision of its Annual General Meeting, Landsbankinn has today paid a dividend to its owners in the amount of ISK 9,446 million. As a result, total dividend paid by the Bank in the years 2013-2025 amounts to ISK 210.6 billion.
Hvatasjóður 2025
15 Sept. 2025
Grants awarded from Landsbankinn Hvatasjóður
Dana Zaher El Deen K. Al Hennaw and Diana Al Barouki are the recipients of grants from Landsbankinn’s Hvatasjóður fund, rewarded in the form of scholarships for undergraduate studies at the University of Reykjavík (RU) in 2025-2026.
Þórunn Inga Ingjaldsdóttir
10 Sept. 2025
Thórunn Inga Head of Insurance at Landsbankinn
Thórunn Inga Ingjaldsdóttir has been hired to head the new Insurance team in the Personal Banking division at Landsbankinn as of early October.