It’s important to begin by opening the app and either freeze the card or activate security settings. This will allow you to keep using the card with solutions like Apple Pay and Google pay while preventing use of the physical card.

If you find your card, and it has been safe the entire time, you can change the security settings back in the app.

If your card is not found, you can close it and order a replacement in the app. You’ll get a new card number but most subscriptions will remain unchanged and the card will be updated in your phone, if it was registered there. 

Go to “Cards”, select the right card and then the three dots. From there, select “Security, notifications and closure”. You will be taken through the necessary steps from there.

You are also welcome to contact us by calling +354 410 4000 for help. Outside of the Bank’s opening hours, call the emergency number for Visa cards, +354 525 2000.

If you have a current account and are 13 years old or more, you can contact our Customer Service Centre or book an appointment. If you’re below the age of 13, your parents or legal guardians must contact our Customer Service Centre or book an appointment. We will then issue the card electronically. Cards always appear instantly in the app. You can also find all card details in the app and register them securely to Apple Pay or the card app to begin using your card. The physical card will arrive by mail in a few days.

If you need a current account, you'll first have to get an electronic ID. You can quickly and easily activate your electronic ID by booking an appointment at your nearest branch.

Custody of minors under the age of 18 can be verified at mitt.audkenni.is if a customer younger than 18 wishes to activate their electronic ID without the accompaniment of a guardian.

As soon as the electronic ID is ready, an account can be opened and a card issued. You can also do this in a few minutes here on the website. We recommend downloading the app while you’re at it so you can monitor your card.

You can always find the PIN in the app or online banking.

In Landsbankinn's app, tap the PIN of the relevant card. In online banking, open My Page, select the menu button for the relevant card and then Get PIN.

Your PIN is used to confirm payments made with the Bank’s payment cards, so it must be safeguarded. Transactions under ISK 7,500 do not require a PIN.

Use a password, fingerprint or face ID to open your phone or watch. This replaces your PIN when you pay with your phone or watch.

To unlock a PIN, visit an ATM. Make sure you have the correct PIN.

Debit cards - Landsbankinn ATMs can unlock PINs for debit cards. If you’re not in Iceland, you need to withdraw cash to unlock a PIN. It’s good to withdraw around ISK 10,000.

Credit cards - To unlock the PIN of a credit card in an ATM, you need to make a cash withdrawal. In Iceland, any amount will do the trick, but if you’re abroad, it’s good to withdraw around ISK 10,000.

You can also contact us by calling +354 410 4000 or visit a local branch. We’ll be happy to help you out.

If the cardholder or company notices an unusual card transaction or has already used the card to pay for a product or service that has not been delivered, it is important to contact the merchant or report it as soon as possible.

If the merchant is unable to correct the transaction, the cardholder may make a chargeback claim by logging into the chargeback website with their electronic ID and selecting the card in question.

You can both close cards and order replacements in Landsbankinn’s app.

Go to “Cards”, select the right card and then the three dots. From there, select “Security, notifications and closure”. You will be taken through the necessary steps from there.

You are also welcome to contact us by calling +354 410 4000 or emailing us.

Yes, if your spouse is authorised to transfer funds from your account, you can apply for a debit card for your spouse by calling +354 410 4000 or by emailing landsbankinn@landsbankinn.is.