If the card is stolen or lost, it is important to freeze it immediately in the app or contact our Customer Service Centre by calling +354 410 4000. You can also contact Rapyd by phone at +354 525 2000.

If you have a current account and are 13 years old or more, you can contact our Customer Service Centre or book an appointment. If you’re below the age of 13, your parents or legal guardians must contact our Customer Service Centre or book an appointment. We will then issue the card electronically. Cards always appear instantly in the app. You can also find all card details in the app and register them securely to Apple Pay or the card app to begin using your card. The physical card will arrive by mail in a few days.

If you need a current account, you'll first have to get an electronic ID. You can quickly and easily activate your electronic ID by booking an appointment at your nearest branch.

Custody of minors under the age of 18 can be verified at mitt.audkenni.is if a customer younger than 18 wishes to activate their electronic ID without the accompaniment of a guardian.

As soon as the electronic ID is ready, an account can be opened and a card issued. You can also do this in a few minutes here on the website. We recommend downloading the app while you’re at it so you can monitor your card.

You can always find the PIN in the app or online banking.

 In Landsbankinn’s app, tap the PIN of the relevant card. In online banking, open My Page, click the menu button for the relevant card and select Get PIN.

 Your PIN is used to confirm payments made with the Bank’s payment cards, so it must be safeguarded. Transactions under ISK 7,500 do not require a PIN.

 Use a password, fingerprint or face ID to open your phone or watch. This replaces your PIN when you pay with your phone or watch.

If you enter the incorrect PIN three times in a row, your credit card will be locked.

To unlock your credit card, you must contact us by calling +354 410 4000 or visit your nearest branch.

You can also unlock a credit card PIN in Landsbankinn ATMs by logging in to the ATM with your credit card and the correct PIN. Please note that the ATM will swallow your card if you enter an incorrect PIN.

If the cardholder or company notices an unusual card transaction or has already used the card to pay for a product or service that has not been delivered, it is important to contact the merchant or report it as soon as possible.

If the merchant is unable to correct the transaction, the cardholder may make a chargeback claim by logging into the chargeback website with their electronic ID and selecting the card in question.

To obtain a new card, you can contact us by e-mail at landsbankinn@landsbankinn.is or by calling +354 410 4000.

Yes, if your spouse is authorised to transfer funds from your account, you can apply for a debit card for your spouse by calling +354 410 4000 or by emailing landsbankinn@landsbankinn.is.