Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies

Im­proved chat func­tion on lands­bankinn.is

28 February 2024

The chat function on Landsbankinn’s website has now become even better with the addition of a new chatbot that responds to simple yet varied queries about banking and finance and can help customers in the use of self-service solutions.

The chatbot is always learning and adding to its repertoire with solid support from the Bank’s employees, who monitor its progress and help shape the answers. The chatbot is called Ellí in reference to Landsbankinn’s long history in Iceland and previous name, Landsbanki Íslands. The acronym LÍ when read phonetically in Icelandic is ell-í, or Ellí.

Ellí is on the job around the clock and is always happy to respond online. If she isn’t able to help, she refers customers to our advisors. It’s also easy to decline Ellí’s help right from the start and ask to be connected with an advisor. Outside of opening hours, customers can ask Ellí to relay messages to the Bank’s employees who then review the matter when they come to work. Ellí currently only speaks Icelandic but the aim is for her to learn English in the near future too.

Ellí has had a great start, solving over half of all queries sent in via web chat during opening hours since she was introduced. When Ellí refers customers to advisors, they are most commonly located in Reykjastræti but also in Akureyri, Ólafsvík and other branches and outlets in Iceland. The Bank’s advisors are there for our customers alongside Ellí between 9:00-16:00 all weekdays.

You may also be interested in
Skólahreysti 2025
26 May 2025
Holtaskóli winner of Skólahreysti 2025
Holtaskóli has emerged as the winner of Skólahreysti 2025 and is the Skólahreysti champion! The exciting final competition between 12 schools took place before a packed auditorium at the sports hall Varmá in Mosfellsbær, Saturday 24 May.
Landsbankinn
23 May 2025
Landsbankinn changes interest rates
Landsbankinn changes deposit and lending rates and the new interest rate tariff enters into effect on 3 June 2025.
Nasdaq bjalla
16 May 2025
Landsbankinn Corporate Finance advisor to the government in successful Íslandsbanki PO  
Landsbankinn Corporate Finance acted as an independent financial advisor to the Icelandic government and supervised the marketed public offering of the State’s remaining shareholding in Íslandsbanki, a sizeable and well-organised project that garnered significant attention from investors. 
Austurstræti 11
16 May 2025
Austurstræti 11 and Hafnarstræti 10, 12 and 14 for sale
Landsbankinn advertises for sale its buildings at Austurstræti 11 and Hafnarstræti 10, 12 and 14 in Reykjavík. The combined size of the buildings is 5,836 square metres, including 1,380 square metres of basement area. The buildings will be sold as one lot.
Austurbakki
28 April 2025
S&P upgrades Landsbankinn’s credit rating to A-
S&P Global Ratings has today announced an upgrade of Landsbankinn’s long-term credit rating from BBB+ to A-. This is the highest the Bank’s credit rating has been since 2014, when S&P started issuing ratings for the Bank.
16 April 2025
Service over Easter - the app and Ellí are open
Landsbankinn’s branches and service centres will as usual be closed over Easter and open again on Tuesday, 22 April.
9 April 2025
Economic forecast to 2027: Fair outlook yet anything may happen
Landsbankinn Economic Research today published its economic forecast to 2027. Economic Research forecasts 1.4% economic growth this year and 2.1% next year. Rarely has uncertainty been greater and the forecast can be said to hold until further notice. 
8 April 2025
Full house at Landsbankinn on DesignMarch
The atmosphere was exciting and the house packed at Landsbankinn’s DesignMarch event on Friday, 4 April. The event began with a discussion about funding and design, and in the evening, young fashion designers took over the stage.
Fjölskylda úti í náttúru
8 April 2025
Initial authorisation to use supplementary pension savings towards first housing purchase expiring soon
First-time home buyers can use their supplementary pension savings to make tax-free payments towards their mortgage for a 10-year period. Just over 10 years have now passed since the solution was first enacted and, as a result, the authorisation will soon expire for many - if it hasn’t already.
Landsbankinn
27 March 2025
Seyðisfjörður service point moves to Egilsstaðir
The services provided at Landsbankinn’s outlet in Seyðisfjörður will transfer to the Egilsstaðir branch on Friday, 4 April.