Warn­ing against cy­ber­crim­in­al activ­ity

3 October 2023

This is a warning against fraudulent emails asking recipients to renew or confirm their identity in order to access the Bank’s digital service platforms. It is worth repeating that the Bank never includes links to the login pages of online banking or the app in emails or text messages.

Cybercriminals have recently been using fake emails or text messages in an attempt to trick people. Such messages often maintain that the recipient’s registration is incomplete and people are asked to open a link to rectify the situation. This link leads to a fake page where people are asked to log in with electronic ID. This is an attempt to gain access to your online banking account or app.

We strongly encourage everyone to regard any such messages with great caution and take precautionary measures, such as examining the sender’s email address or phone number.

Last weekend, emails made to look like they originated with the Bank were sent from email addresses like “hotline@sctrade.com” and they contained a link to the websites “infosetting.com” or “loghelperis.com”.  Neither this email address nor the website is in any way affiliated with the Bank, Island.is or Auðkenni, the company that manages electronic ID.

The strongest indication of attempted fraud remains this: The Bank never sends any messages with links to the login pages of online banking or the app!

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