Lands­bank­inn tops the Per­form­ance Sat­is­fac­tion In­dex the fourth year in a row

Íslenska ánægjuvogin
13 January 2023

Landsbankinn was ranked highest by banking customers in the Icelandic Performance Satisfaction Index 2022. This is the fourth year in a row that the Bank receives this recognition.

Lilja Björk Einarsdóttir, CEO of Landsbankinn:

“Landsbankinn’s strategy is primarily centred on customer service and being a trusted and dynamic bank that is an active participant in the community. We offer favourable terms, sound advice and up-to-date information, and find successful, long-term solutions for our customers. We see this recognition as one of the main measurements of our success. Topping the Performance Satisfaction Index for the fourth year in a row is huge win for us, confirming that we are on the right track with our focus on providing simpler, more accessible and better service.

Customer opinion of our service is of course based on several different factors. Customers use the app and online banking to tend to their finances in the majority of cases and our focus on continuing to enhance and improve our digital platform plays a large part in growing customer satisfaction. Another point that makes the Bank unique is that our customer can come see us and receive exceptional personal advice and service from our amazing Customer Service Centre or in branches and outlets throughout the country.

It is also telling that our market share has increased steadily over the past years, both in the retail and corporate market. In December, our share in the retail market exceeded 40% and has never been higher.

The Bank’s solutions and services depend on wonderful employees who love success and love contributing to our customers’ success. Our team goes the extra mile, taking on new challenges and responding to rapid changes to ensure that Landsbankinn remains among the top companies in Iceland. I am both proud and thankful for that. I am also certain that we will continue to do better.”

The Icelandic Performance Satisfaction Index is owned by Stjórnvísi and carried out by Prósent. The Index annually measures customer satisfaction, expectations and experience with businesses.

You may also be interested in
5 April 2024
Norwegian, Swedish and Danish bank notes
The use of bank notes in Europe is decreasing and especially in the Nordic countries. Increased digitalisation in commerce and trade and the pandemic have accelerated that development. Measures against money laundering have restricted foreign currency trading in cash severely and rules and legislation to prevent money laundering have been tightened, most notably in the Nordics.
Stúlka með síma
27 March 2024
Easter service - the app can come in handy!
Landsbankinn's branches and customer service centre will be closed during Easter and will open again on Tuesday 2 April.
15 March 2024
Landsbankinn lowers interest rates
Landsbankinn lowers interest rates on new, non-indexed housing mortgages with fixed rates.
15 March 2024
Reduced service due to maintenance Saturday night
Due to maintenance work at the Icelandic Banks' Data Centre (RB), certain of Landsbankinn’s services will be unavailable Saturday night through to Sunday morning, 16-17 March. Service disruptions are expected to last from around midnight on Saturday 16 March through to 7:00 on Sunday morning, 17 March.
Stúlkur með síma
12 March 2024
Landsbankinn’s app nominated as app of the year
Landsbankinn’s app has been nominates in the category “App of the Year 2023” at the Icelandic Web Awards, which take place on 15 March.
7 March 2024
Refinancing easier than ever
You can now refinance your housing mortgage even more easily on our web or through Landsbankinn’s app. Refinancing of housing mortgages has never been quicker or more convenient.
4 March 2024
Outphasing of Danish, Norwegian and Swedish bills
Landsbankinn will cease buying and selling cash in three Nordic currencies in the near future. These currencies are Norwegian, Swedish and Danish krona. 
Fjármálamót á pólsku
4 March 2024
Thanks for attending in Reykjanesbær!
Landsbankinn’s second Financial Forum in Polish was extremely well attended. The Financial Forums are a series of educational events held by Landsbankinn and last week’s event in Reykjanesbær was co-hosted by the Keflavík and Environs Labour and Seaman Union.
28 Feb. 2024
Unchanged interest terms on new mortgages for Grindavík home owners
Landsbankinn offers the people of Grindavík who hold fixed-rate housing mortgages with the Bank and who decide to sell their housing to the State, the option to keep the terms of the old mortgage on the purchase of new homes.
28 Feb. 2024
Improved chat function on
The chat function on Landsbankinn’s website has now become even better with the addition of a new chatbot that responds to simple yet varied queries about banking and finance and can help customers in the use of self-service solutions.

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies