As of 10 May 2022, customers who use a username and password to log in to online banking or the app will be required to authenticate the login activity with a security number texted to their phone. This is because of new rules on payment services. We encourage you to make an appointment to activate simpler login as soon as possible.
Make an appointment to get electronic ID
If you do not have electronic ID, you can make an appointment in any branch and we’ll help you activate them. Remember by to bring conventional ID, such as a passport or driver's licence.