We provide advisory service until 18:00 while branches open at 10:00
In a vast majority of cases, people use the app or online banking to tend to their finances yet the importance of access to professional financial advice, such as on mortgages, savings, etc., remains unchanged or even heightened. By extending the availability of our advisors to 18:00 we increase the flexibility of our service, as having access to financial advice outside of regular opening hours is in many cases more in line with customers’ needs.
More self-service equipment
In the capital area, cash services will continue to be provided by cashiers in Borgartún 33 and Austurstræti 11. In other branches in the capital area, cash can be withdrawn from and deposited to ATMs. Currency ATMs are accessible in all branches but foreign notes will only be exchangeable for Icelandic króna in Borgartún and Austurstræti.
Alongside these changes, self-service equipment has been added to branches in the capital area and is available around the clock. As always, our branch employees are happy to assist customers in the use of self-service equipment, ATMs, online banking and the app.
Changes and development
Progress and increased use of digital solutions has led to fewer and fewer visits to bank branches. We have adapted our services and opening hours to changed circumstances and these changes are part of those developments. As a result, the Bank’s employees outside of the capital area will be able to participate even more in financial advisory service, regardless of the geographical location of the customer, jobs will become more varied and opportunities for job development increase.