8 November 2024
Landsbankinn’s web chat is now available in our app and offers a direct channel to the Customer Service Centre and our chatbot. This is one of many new features in the app which is under constant development.
In the app, Ellí, the Bank’s chatbot, can direct customers to the appropriate product or process in the app or the relevant page on our website. Ellí can answer the majority of general queries and draws on a database of around 2000 answers from the Bank’s experts - 2000 and growing!
Among other new features added to the app in recent months:
- Transfer Aukakrónur to another Aukakrónur collector.
- Apply for mandatory and supplementary pension and view detailed summaries of pension contributions and rights.
- Apply for a mortgage and refinance quickly and easily.
- On-boarding in the app has been made even simpler.
- An inbox has been added to the app for notifications and information from the Bank.
- New settings have been introduced to enhance security in payment card transaction and banking even further.
- Soon, authentication of online payments will run via Landsbankinn’s app and electronic ID.
- Card receipts will soon be added directly to corporate accounting systems.
Use of the app always growing
Over 144,000 individuals now use Landsbankinn’s app every month in over 3.5 million monthly log-ins. Use of the app has grown by 13% this year to date.
Since our chatbot Ellí was introduced in February 2024, she has responded to around 250,000 queries and messages from our customers. Customers who give us feedback are happy with her answers in 87.5% of cases and give her the thumbs up!
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26 March 2026
Landsbankinn branches in the capital region will be closed at least until mid-day today, 26 March, due to severe weather and in line with guidance from police authorities. We will publish information about opening hours as and when it is known.
23 March 2026
Landsbankinn changes deposit and lending rates. Changes to fixed rates on new housing mortgages enter into effect Monday 23 March 2026. Other interest rate changes take effect on Friday, 27 March 2026. The main changes are:
16 March 2026
On 25 February 2026, Landsbankinn announced that the Bank offered to repurchase shares from shareholders during the period from and including 2 March 2026 up to and including 13 March 2026.
10 March 2026
Landsbankinn, in collaboration with TM, now offers insurance to individuals and families. The Bank’s customers receive better terms and first-rate insurance service.
27 Feb. 2026
Landsbankinn has received three nominations for Lúðurinn, the Icelandic Ad Awards, for 2025. Lúðurinn is hosted by ÍMARK, the Association of Icelandic Marketing Professionals, in collaboration with the Society of Icelandic Advertising Agencies. This is the 40th time the Lúðurinn awards are presented in Iceland.
27 Feb. 2026
Applications for Landsbankinn scholarships are now open. The Bank has supported promising students with financial grants for 36 years. This year it was decided to raise the total amount of scholarships granted by ISK 2 million, bringing the total amount of scholarships to be awarded this year to ISK 10 million.
26 Feb. 2026
Landsbankinn and Reykjavík Arts Festival have signed a sponsorship agreement for the years leading up to and including 2028. Sara Pálsdóttir, Managing Director of Communication & Culture at Landsbankinn, and Lára Sóley Jóhannsdóttir, Artistic Director of the Festival, signed the agreement.
18 Feb. 2026
Kristín Gunnarsdóttir has been appointed Head of Media & Research, a new department within Landsbankinn’s Communications & Culture Division that will commence operations at the end of February. The department will encompass the Bank’s PR team and its Economic Research Department. Una Jónsdóttir, Chief Economist of Landsbankinn, will continue to lead the Economic Research team within the new department.
18 Feb. 2026
Landsbankinn has renewed its partnership agreement with Svanni - the Women's Loan Guarantee Fund, for the next four years. The renewed agreement is valid throughout September 2029.
5 Feb. 2026
Styrkás hf., through its subsidiary Skeljungur ehf., has signed a purchase agreement providing for the acquisition of all share capital in Gallon ehf. The seller is Skel fjárfestingafélag hf.