Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies

Changes to the lo­gin pro­cess for on­line bank­ing and the app

28 October 2022

Please note that it is no longer possible to log in to online banking and the app with a username and password. This change entered into effect on 10 October. The aim of the change is to enhance security in the login process.

New rules on so-called strong customer authentication (SCA) have entered into force, introducing more stringent requirements for verification of payments in online banking and online payment gateways. Alongside these changes, we have introduced more login methods in online banking and the app, yet also discontinued username logins.

  • You can log in to online banking using electronic ID or the Auðkenni app.
  • You can log in to the app using biometrics like your fingerprint, facial recognition or electronic ID.

Up until 10 October, customers could log in to online banking and the app by entering a username and password and verifying the login by entering a security code received via text message. This login method has been discontinued and we now require stronger authentication. The changes were advertised on the login pages for online banking and the app in September and October.

Increased safety

Text messages are in our opinion no longer a secure method of communication in the login process. This is because of the growing number of fraud attempts based on text messages or emails. Clicking links in such emails or text messages leads the user to a fake website. If a username and password is entered on such sites, the criminals have gained possession of the information and can use it for dishonest purposes.

Banks are not legally required to stop offering text message based login methods. We decided on this course of action to enhance security and reduce the risk of fraud and misuse of the Bank’s services.

At the same time, we realise that some customers are not able to use electronic ID, the Auðkenni app or biometrics. If this applies to you, please contact us by phone to +354 410 4000, email us at landsbankinn@landsbankinn.is or use the web chat function on our website, where you can also make an appointment with us.

More about authentication methods

You may also be interested in
Reykjastræti
23 June 2025
TM branch has moved to Reykjastræti 6
On 19 June 2025, TM’s branch in the capital area moved to Landsbankinn’s headquarters at Reykjastræti 6 in central Reykjavík. The TM and Landsbankinn team are happy to welcome customers there.
Yayland
4 June 2025
YAY and Landsbankinn found Yayland
Fintech company YAY and Landsbankinn have come together to create a new company, Yayland ehf., which will specialise in the development, sale, issuance and operation of both digital and physical prepaid cards, gift certificates and loyalty cards. Yayland will take over the entire gift card operation of YAY in Iceland as well as all issuance and operation of prepaid cards for Landsbankinn.
Námsstyrkir 2025
3 June 2025
ISK 8 million in scholarships
Landsbankinn awarded sixteen talented students with scholarships from the Bank’s Community Fund on 28 May. This was the 36th allocation of scholarships which amount in total to ISK 8 million. Over 450 applications were received this year.
Skólahreysti 2025
26 May 2025
Holtaskóli winner of Skólahreysti 2025
Holtaskóli has emerged as the winner of Skólahreysti 2025 and is the Skólahreysti champion! The exciting final competition between 12 schools took place before a packed auditorium at the sports hall Varmá in Mosfellsbær, Saturday 24 May.
Landsbankinn
23 May 2025
Landsbankinn changes interest rates
Landsbankinn changes deposit and lending rates and the new interest rate tariff enters into effect on 3 June 2025.
Nasdaq bjalla
16 May 2025
Landsbankinn Corporate Finance advisor to the government in successful Íslandsbanki PO  
Landsbankinn Corporate Finance acted as an independent financial advisor to the Icelandic government and supervised the marketed public offering of the State’s remaining shareholding in Íslandsbanki, a sizeable and well-organised project that garnered significant attention from investors. 
Austurstræti 11
16 May 2025
Austurstræti 11 and Hafnarstræti 10, 12 and 14 for sale
Landsbankinn advertises for sale its buildings at Austurstræti 11 and Hafnarstræti 10, 12 and 14 in Reykjavík. The combined size of the buildings is 5,836 square metres, including 1,380 square metres of basement area. The buildings will be sold as one lot.
Austurbakki
28 April 2025
S&P upgrades Landsbankinn’s credit rating to A-
S&P Global Ratings has today announced an upgrade of Landsbankinn’s long-term credit rating from BBB+ to A-. This is the highest the Bank’s credit rating has been since 2014, when S&P started issuing ratings for the Bank.
16 April 2025
Service over Easter - the app and Ellí are open
Landsbankinn’s branches and service centres will as usual be closed over Easter and open again on Tuesday, 22 April.
9 April 2025
Economic forecast to 2027: Fair outlook yet anything may happen
Landsbankinn Economic Research today published its economic forecast to 2027. Economic Research forecasts 1.4% economic growth this year and 2.1% next year. Rarely has uncertainty been greater and the forecast can be said to hold until further notice.