Changes to the lo­gin pro­cess for on­line bank­ing and the app

28 October 2022

Please note that it is no longer possible to log in to online banking and the app with a username and password. This change entered into effect on 10 October. The aim of the change is to enhance security in the login process.

New rules on so-called strong customer authentication (SCA) have entered into force, introducing more stringent requirements for verification of payments in online banking and online payment gateways. Alongside these changes, we have introduced more login methods in online banking and the app, yet also discontinued username logins.

  • You can log in to online banking using electronic ID or the Auðkenni app.
  • You can log in to the app using biometrics like your fingerprint, facial recognition or electronic ID.

Up until 10 October, customers could log in to online banking and the app by entering a username and password and verifying the login by entering a security code received via text message. This login method has been discontinued and we now require stronger authentication. The changes were advertised on the login pages for online banking and the app in September and October.

Increased safety

Text messages are in our opinion no longer a secure method of communication in the login process. This is because of the growing number of fraud attempts based on text messages or emails. Clicking links in such emails or text messages leads the user to a fake website. If a username and password is entered on such sites, the criminals have gained possession of the information and can use it for dishonest purposes.

Banks are not legally required to stop offering text message based login methods. We decided on this course of action to enhance security and reduce the risk of fraud and misuse of the Bank’s services.

At the same time, we realise that some customers are not able to use electronic ID, the Auðkenni app or biometrics. If this applies to you, please contact us by phone to +354 410 4000, email us at or use the web chat function on our website, where you can also make an appointment with us.

More about authentication methods

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