Landsbankinn was ranked highest by banking customers in the Icelandic Performance Satisfaction Index 2021 the third year running.
Lilja Björk Einarsdóttir, CEO of Landsbankinn:
“This is great news, that Landsbankinn has topped the Icelandic Performance Satisfaction Index for the third year in a row. This recognition is an encouragement from customers to continue to make every effort to make our service simpler, more accessible and better.
With our strategy, Landsbankinn - an ever-smarter bank, we aim to simplify life for our customers and customer satisfaction is our main goal. This confirms that we are on the right track. Opportunities abound and we are full of drive and ambition.
Our customers appreciate that we strive to provide good service. While some customers are happy because they think our app is the best banking app, others are primarily happy that they received solid advice and favourable terms on their housing mortgage. The dozens of new digital solutions we’ve introduced in recent years strengthen and enhance the Bank’s services and allow our team throughout the country to focus on finding solutions and helping customers, both individuals and companies.
The Bank’s market share in the retail market has never been higher and new corporate customers are joining us at a record rate. All of this boosts the Bank’s employees who are highly ambitious to excel.
We are proud of this success which is achieved by a team that works together to attain the same goals. First and foremost, we are thankful to our customers for choosing Landsbankinn.”
The Icelandic Performance Satisfaction Index is owned by Stjórnvísi and carried out by Prósent.