No­ti­fic­a­tion con­cern­ing Fly PLAY hf.

• It is possible to apply for reimbursement of airfares if the ticket was purchased with a payment card (credit, debit and prepaid card). Register a chargeback claim on our website, selecting Play services not rendered - Flights. under chargeback type.
• Customers who paid for tickets using other payment methods can lodge a claim against the estate.
• The deadline to submit chargeback claims is 120 days after the date of the cancelled flight.
• We advise customers to submit chargeback claims as promptly as possible as processing of such claims may take some time.
• Note that according to the terms and conditions of payment cards and travel insurance, no compensation is paid for other expenses linked to the trip in the event of the bankruptcy of an airline, such as accommodation.
• Card holders who booked their flight through a travel agency are advised to contact their travel agency.
• We encourage customers who used Aukakrónur to purchase flights with Play to apply for reimbursement by lodging a chargeback claim.

The above information applies to card holders with payment cards issued by Landsbankinn. Other card holders should apply to their bank or card issuer for information.

More information about passengers’ rights on the Icelandic Transport Authority's website.