Beware of in­ter­net fraud and fal­se messa­ges

The summer months usually see an increase in attempted internet fraud. Scammers may be hoping that people on vacation are more likely to thoughtlessly click on links or fail to read text messages or e-mails carefully before responding to them.
30 June 2021

If you provide scammers with your credit card number or online banking credentials, you may lose large amounts – even your entire savings. Be careful, use common sense and be wary of all messages where you are asked to do something, e.g. click on a link, log in or provide payment information, particularly if you did not initiate the communication.

What should I do to protect against fraud?

Keep the following in mind in order to protect against attempted fraud:

  1. Be very careful when you receive e-mail or text messages that contain links.
  2. Be especially careful if you did not expect a message from the sender in question. Are you sure the message is real?
  3. Fake text or e-mail messages can appear very convincing. The text may also be written in error-free and fluent Icelandic (or another language).
  4. A common fraud method is to copy real websites (e.g. an online banking site). A fake site can look exactly like the real thing.
  5. If you clicked on a link that took you to a website or app, you should never provide online banking credentials, credit card information or other sensitive information. You should rather open the website of the company or organisation in the usual way and log in there.
  6. Banks will never send you links to an online banking site or app where you have to log in.
  7. Banks will never initiate contact, e.g. by sending a message asking you to enter your online banking credentials, credit card information, etc.
  8. Scammers are also known to call people to trick them into providing credit card numbers, online banking credentials or other such information.
  9. You must change your password immediately if you have provided your username and password on a fraudulent site.

What should I do if I’m the victim of fraud?

Contact your bank as soon as possible if you suspect that you have been the victim of fraud. You can contact Landsbankinn by calling 410 4000, e-mailing or via Messenger. You can report the fraud to the police by sending an e-mail to

If your card or card number is stolen, you can block it immediately in the app. You can also contact us (see above) or call Valitor, tel. 525 2000.

You may also be interested in
New temp image
20 Sept. 2021

Icelandic Economic Weekly: 20 September 2021

The general government deficit was 8.6% of GDP in 2020 and 11.1% of GDP in Q2 2021.
New temp image
16 Sept. 2021

Landsbankinn in Þórshöfn moves

Landsbankinn’s outlet in Þórshöfn has moved to Kjörbúðin’s facilities at Langanesvegur 2. The Bank’s services and opening hours remain unchanged and the ATM is accessible during Kjörbúðin’s opening hours.
New temp image
13 Sept. 2021

Icelandic Economic Weekly: 13 September 2021

A total of 150,000 foreign passengers departed via Keflavík airport in August.
New temp image
6 Sept. 2021

Icelandic Economic Weekly: 6 September 2021

The Icelandic economy grew by 7.3% in Q2 compared with the same period in 2020.
3 Sept. 2021

The Icelandic króna depreciated in August

The Icelandic króna depreciated against the currencies of our main trading partners in August. At the end of the month, the euro stood at ISK 149.6, compared to ISK 146.9 at the end of July. The CBI intervened two days in August, selling euros both days.
New temp image
1 Sept. 2021

New legislation on financial instruments - you may need to take action

New laws on financial instruments enter into effect on 1 September 2021. The changes require action from legal entities and natural persons, who are not Icelandic nationals or who hold multiple citizenships and intend to trade in financial instruments.
New temp image
1 Sept. 2021

Some RSA tokens expire

Customers whose tokens have expired may experience difficulties executing payment. If you get an error message when attempting to confirm a payment with your RSA token, it is likely that the token has expired.
New temp image
31 August 2021

Landsbankinn changes interest rates - fixed rates on housing mortgages unchanged

Variable interest rates on non-indexed housing mortgages increase by 0.20 percentage points (pp). Fixed rates on non-indexed housing mortgages are unchanged. Interest rates on inflation-indexed housing mortgages, both variable and fixed, are also unchanged.
New temp image
30 August 2021

Icelandic Economic Weekly: 30 August 2021

The MPC raised policy rates by 0.25 percentage points last week.
New temp image
23 August 2021

Icelandic Economic Weekly: 23 August 2021

We expect the MPC to hold policy rates unchanged on Wednesday.

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies