Electronic ID allows the Bank’s customers to save time and effort by applying for products and services online. Electronic ID is environmentally friendly as the method saves paper and reduces the need to travel.

Electronic ID on your phone can be activated in any Landsbankinn branch. You need to bring valid identification: a driver's licence (not digital), passport or Icelandic identity card. Electronic ID is registered to the SIM card of your phone and is as such registered with phone companies. On the website of Auðkenni, you can enter your phone number to see if your SIM card supports electronic ID.

Electronic ID on mobiles

• Electronic ID has a 5-year validity period and is registered to phone SIM cards. The SIM card must support electronic ID. You can use this website to check whether your SIM card supports electronic ID.

Electronic ID on special cards

• It’s mainly individuals who live outside of Iceland or who often travel where there is no phone coverage who choose this type of electronic ID, so-called private ID. The application goes through Auðkenni’s website, the ID costs ISK 1500 and is valid for a 1-year period. Note that special software and a card reader are required to use this type of ID.

It is free of charge and activated for free at Landsbankinn. 

1. On the service provider’s website, select the log-in method “Electronic ID on phone”
2. Enter the phone number and select “Log in” (check that your phone is unlocked) or “Sign” as appropriate
3. Enter your PIN in the phone and send
4. The site should open

Note that to use electronic ID on mobiles, you need to be connected to a phone network, not just WiFi.

In fact, electronic ID reduces the number of usernames and passwords to remember. Most public institutions, municipalities and several service providers offer login with electronic ID. You just need to remember the phone number and PIN you selected to activate the electronic ID.

In that case, you need to come see us at a local Landsbankinn branch. Take valid personal identification with you and we’ll repeat the activation process.

Yes, with the approval of a legal guardian. A legal guardian can consent by signing an electronic authorisation on Auðkenni’s website and the applicant can then visit a Landsbankinn branch within 30 days and take valid personal identification along. Otherwise the legal guardian and applicant can visit a branch together. Both will be required to show valid personal identification.

No, unfortunately you cannot authorise others to activate electronic ID on your behalf.

No, the electronic ID must be reactivated even though you keep the same phone number. This also applies if you change back to your old phone operator and get a new SIM card.

Almost all mobiles support electronic ID with a few exceptions.

1. You need to install the software Nexus Personal and ensure that a card reader is connected to your computer.
2. The electronic ID is connected to your computer via the card reader.
3. On the service provider’s website, select the log-in method “Electronic ID on card”
4. An identification window labelled Nexus Personal pops up and you’ll be asked to enter a 4-digit PIN for authentication purposes (a 6-digit PIN is required to sign)

Note that to activate electronic ID, a 6-digit PIN is chosen. The first 4 digits are used for authentication purposes and all 6 to sign.

Yes, you can monitor use of your electronic ID on Auðkenni’s user website.

Yes, authentication with electronic ID is equivalent to showing physical personal identification.  Electronic ID can be registered on Landsbankinn’s website.

Electronic ID can be activated on multiple phone numbers via the website of Auðkenni. You can use the electronic ID already active on your mobile to activate the same ID on another phone, using the electronic signature function.

Contact your phone carrier. They can close the SIM card, which automatically cancels the function of your electronic ID.

Contact Auðkenni ehf. They can terminate your electronic ID.

Contact us at Landsbankinn. We can terminate your electronic ID for you.

If you have electronic ID on another device, you can go to https://mitt.audkenni.is/, log in using this other device and terminate the electronic ID on the missing device on your own.